www.spoilyourdog.co.uk
01442 824856
Terms and conditions

By Booking your dog into our kennels constitutes full acceptance of these terms and conditions. I Beverley Cornthwaite owner of The Old Pastures Boarding Kennels can only alter these terms and conditions.

You are invited to look around the kennels before committing to any agreement. When booking a place, we ask for a booking and animal information form to be filled in. Please make sure that as much information is given to us about your dog(s) as possible e.g. temperament etc., please also check each time you come in that all information is still correct. You will also be required to fill out a small check list each time your dog comes to stay.

Our Licencing requires that all dogs need to be fully vaccinated and the vaccination certificate’s up to date and a copy presented on the first day of their stay in the kennels, along with the dogs microchip number and the data base that they are registered too. Also by law all dogs must have a collar on with a tag with the owners contact details on. The Old pastures reserve the right to refuse any dogs stay if these licencing and legal requirements are not met.

All Dogs need to be wormed and treated for fleas, and evidence of their flea and worming treatment must also be produced on the first day of their stay in the kennels. All dogs need to be treated on a regular basis, for fleas and every 3 months for worms. if your dog is on a monthly spot-on treatment for fleas, and your dog is staying with us in kennels at the time the next treatment is due, we are more than happy for you to bring that treatment in, and we can give your dog that treatment. If you can not produce evidence of your dog being wormed and treated for fleas before they come in to the kennels, The Old Pastures reserve the right to refuse any dog their stay on the day they come in. If you dog is found to have fleas whilst staying with us we will wash your dog in a basic flea shampoo and you will be charged for this service on your return.

We strongly recommend that all dogs are given the kennel cough vaccine, this needs to be done 2weeks before coming in to the kennels if not already had the vaccine. Although we will not refuse your dog if they do not have the kennel cough vaccine, we hold no responsibility if your dog contracts kennel cough whilst staying with us. However The Old pastures reserve the right to refuse any dog their stay if showing any signs of ill health on the day they come in.

On booking we will require a deposit which will be 25% of your total stay, which is to be paid at time of booking to confirm the booking. We do not hold any bookings that has not been confirmed with a deposit.
This deposit is non-refundable if the booking is cancelled 6 weeks or less before start date. Up to 6-8 weeks before the start date your deposit can be moved to another booking, 8 weeks before the start date or more your deposit is refundable.
You will also be liable to pay the full amount of the stay if you cancel within 5 days of your start date if your stay is more than 3 days.

The Old Pastures Boarding Kennels reserve the right to cancel your booking if no deposit is paid.

Our prices are per day and start on the day you drop your dog off at the kennels, regardless of the time you drop them off that day, to the day you pick them up. If you pick up by 10am in the morning you will not be charged for that day.
All payments will need to be paid in full when the client picks up their dog at the end of their stay in the kennels. If you want to pay by bank transfer then the full amount will need to reach us before you pick up your dog. Any extra days or expenses incurred for the well being of that animal whilst staying will be added and met by the client in full, and receipts will be presented. The Old pastures boarding kennels reserve the right to hold the dog(s) until the full amount has been paid. The Old pastures also reserve the right to charge for every extra day that the dog is held until the full payment is met.

If you pick up your dog earlier than the date you have booked too or you bring your dog in day(s) later than you have booked you will still be charged for those days, and charged for a full day that you picked up on, even if it was before 10am. We will also charge a full day on the last day of your booking regardless of weather you may or may not of picked up by 10am on that day. unless you give us 5 days prior notice of any changes.

We try to do everything to keep our costs down, Please be aware The price you pay for your dogs stay will be the current price at that time of their stay, and may not be the same price you where quoted at the time of your booking, The 25% deposit amount is calculated on the price at the time of the deposit, Please look at our website for any price changes or ask a member of staff.

Additional charges – Christmas day, Boxing Day, New Year’s Day and Easter Sunday are all charged at an additional £10 per day.

We have two kennels, away from the main block, that are ideal for dogs with special requirements, these kennels can be requested but they cannot be reserved. If your dog is in there we hold the right to move them in to the main kennels if a dog comes in whose need to be in there is greater.

The dogs placed in The Old Pastures care will be looked after to the best of mine, or any of my employee’s ability & experience. If the need for veterinary attention arises we use our own vet who will come out to the dog, If the dog needs to be hospitalised the veterinary surgery we use is Harding & Ng in Leighton buzzard and that is where the dog’s treatment will be carried out until the owner returns or the dog is well enough to come back to the kennels. If the veterinary surgeon advises that the dog can return to our kennels but need to be kept away from other dogs we will house them in our isolation unit until the owner returns or the veterinary surgeon gives the dog a clean bill of health and the dog can return to the main kennels. On the booking form, we ask for your vets to be given, then if our vets need to contact your own vets they can do so. The client on their return will meet all expenses incurred for their dog(s)

The Old Pastures does not accept any responsibility for loss or damage to items left by the client.

No dog will go off our site unless it is to go to the vets. If you require a third party to come and take your dog off site i.e a dog walker or ,dog trainer or even a family member whilst your dog is staying with us, we require written permission from yourself the owner. The Old Pastures will not let your dog go off our site unless we have full written and signed permission from yourselves, with all the details of that third party. Otherwise we reserve the right to refuse a third party to take your dog and we hold no responsibility if you incur charges from that third party for their time. We hold no responsibility for your dog, from the time we handover your dog to that named person in our reception to the time we receive the dog back in our reception. we also hold no responsibility for any illness or injury that your dog may have sustained whilst staying with us, if third parties are also involved in their care. unless they incurred an injury that is a direct result of the kennels. You will be responsible for making sure that the third party comes with in the 9am-4pm, please note if a third party brings a dog back after this time your dog may miss their evening feed and evening let out. If a third party returns your dog after our closing time (please make yourself familiar with our closing times from our website as they differ from day to day) that the third party will then be responsible for housing your dog overnight until we are open again. you will still be charged for that nights stay even though the dog wasn’t with us as it is booked in with us. even if you incur charges from your pet sitter etc for that night. We do not hold any responsibility if you get charged extra from your third party if they get held up waiting for us to handover your dog, if we are busy attending to other clients or dogs.

The Old Pastures will not let the dog go home with anyone apart from the client, if you need someone else to pick up the dog please let us know when kenneling the dog, or ring us on the day that the dog is being picked up. The Old pastures reserves the right to refuse anyone picking up your dog that we have not been informed about.

A complete dried food will be provided, if the dog is on meat or a special diet the client needs to provide this. The client needs to provide enough food to cover the dogs stay, if we run out we will purchase the same or equivalent and the client on their return will meet all expenses incurred for your dog.

All dogs will be walked twice a day on the lead. If you would like your dog to be walked off the lead you must state this on the animal information form and sign and date the booking form. The Old pastures kennels holds no responsibility if the dog runs off. The old pastures also reserve the right to only walk the dog on the lead even if the client has stated that they want the dog walked off the lead if we feel the dog will not come back to us off the lead. We also require all clients to view our exercise paddock, where we let dogs off the lead to play. If the client feel’s that their dog could jump the fence or escape in any way they need to inform us and put it in writing on the booking form. We hold no responsibility if your dog does jump out of the pen.

Any damage or injury requiring medical treatment that is inflicted by your dog to any member of the Old Pastures boarding kennels staff whilst carrying out a contractual agreement is to be compensated by the client.

Any damage or injury requiring medical treatment that is inflicted by your dog to another dog staying if it is not stated on the booking form that your dog is not good with other dogs or you do not want your dog exercised with other dogs is to be compensated by the client.

All information you have given us is full and complete to the best of your knowledge, you have written down everything that we would need to know about your dog(s).